Your Questions,
Answered Simply
and Clearly
General Questions
How do I apply HAIRMDL®?
HAIRMDL® comes in a foam pump container. Apply one pump to the back of the scalp and one pump to the front, then massage thoroughly. If using on other areas, apply one pump per area and massage well. Avoid shampooing for at least two hours after application.
Can HAIRMDL® be used with other hair care products?
Yes, HAIRMDL® should be applied to the scalp first, before using any other hair care products. This ensures the active ingredients are properly absorbed for maximum effectiveness.
Can I use HAIRMDL® with oral medications?
Yes, you can use HAIRMDL® with oral anti-androgens like finasteride (Propecia®), which may boost results. While oral minoxidil is sometimes prescribed, its additional benefit to HAIRMDL® treatment remains uncertain.
Why are there so many products containing ingredients not present in HAIRMDL®?
Ingredients like spironolactone, ketoconazole, finasteride, and certain vitamins are often included in other products, but they haven’t proven to be as effective as the ingredients in HAIRMDL®. Dr. Feinberg spent 20 years perfecting a formula that delivers the most effective hair enhancement results.
Can I use HAIRMDL® if I have sensitive skin?
Yes, HAIRMDL® is alcohol-free and formulated in a neutral solution, making it suitable for sensitive skin. However, if you experience any irritation, please reach out to us immediately.
How long does it take to see results with HAIRMDL®?
Most people start noticing hair improvements in 3 to 6 months. But since our formula includes Latanoprost, the same ingredient used for eyelash and eyebrow growth, some have seen results in as little as 4 to 12 weeks!
Is HAIRMDL® more expensive than other products?
No, HAIRMDL® is very cost-effective, especially when considering the price per ounce. You can further reduce costs by signing up for our subscription program.
What is HAIRMDL® and how does it work?
HAIRMDL® is a powerful hair regrowth treatment that helps restore hair and boost fullness. Each of its three main ingredients has been shown in separate scientific studies to improve scalp hair by extending the growth phase or strengthening the follicles for better hair quality.
Is HAIRMDL® safe to use?
Yes, HAIRMDL® is a topical treatment, so the ingredients are used in the lowest effective dose to get results without significant absorption into the body. If you notice any side effects, we ask the patient to contact us immediately.
Shipping and Delivery
Where do you ship to?
We currently ship to New York (NY) and New Jersey (NJ). We're actively working on expanding our shipping areas, so stay tuned for updates on new states coming soon!
How long does shipping take?
Standard shipping typically takes 5 to 10 business days, depending on your location.
Can I track my order?
You can track your order using the link in your confirmation email. Simply enter your tracking number on our Shopify store to see your shipment status. For further assistance, contact our customer support!
Do you offer expedited shipping?
Yes, we offer expedited shipping options for faster delivery. Please select your preferred shipping method at checkout!
Orders and Payments
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, and Discover).
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement.
What is your refund policy?
You have 30 days from receiving your item to request a return. To qualify, the product must be in its original packaging, and the cap must not be removed. A receipt or proof of purchase is required. Email us at info@hairmdl.com to start your return. You can either mail the product yourself or request a shipping label.
Returns should be sent to:
Dermatology Center
363 Grand Avenue
Englewood, NJ 07631
Damaged or incorrect items must be reported immediately. We do not accept returns on sale items, gift cards, or certain non-returnable items (e.g., custom or personal care goods). One return per customer is allowed.
Refunds will be processed within 10 business days after receiving and inspecting the returned item. If over 15 business days have passed since approval, contact us at info@hairmdl.com.
What should I do if I receive the wrong product?
If you receive the wrong product, please contact our customer support team within 14 days of delivery. We'll help you resolve the issue and arrange for a replacement or return.
Support and Assistance
How do I contact customer service?
You can reach our customer service team by visiting our Contact Us page. There, you'll find all the information you need to get in touch with us!
Do you offer consultations?
Yes, we offer personal consultations with Dr. Feinberg. Please note that there is a fee for this service. For more details and to request a consultation, please inquire on HAIRMD.
Do you have a satisfaction guarantee?
Yes, we offer a satisfaction guarantee! If you're not satisfied with your purchase, you can request a full refund within 30 days of your purchase.
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